Wellbeing Quarter

Terms & Conditions

GENERAL

  • No late entry - we have come to a decision with our teachers that we won’t accept any late entry to classes other than for pre and post natal classes. This is to ensure the experience for rest of the room is not disturbed.

  • Mats are provided for £2 for non-members, they are free to use for those with a rolling subscription membership.

  • No glass - please don’t bring any glassware into the studio.

  • No shoes - our studio cleanliness is very important to us and we have provided shoe racks outside.

  • All purchases in-studio or online are non-refundable.

  • Class credits cannot be transferred between people.

  • If you do not cancel a class within the 6 hour window, the class credit will be lost and cannot be transferred. More than 1 late cancellations a month will result in a £1 charge per late cancellation on top of the lost credit.

  • If you do not show for your class, this will be counted as a no show. More than 1 no shows a month will result in a £5 charge per no-show.

  • If you have made a booking through ClassPass or other external third-party bookings, you are liable to their cancellation policy.

POST NATAL CLASS ENTRY POLICY

  • We realise things can happen with your baby which might delay you, so we allow a 10 minute delay upon entry to post natal classes. After 10 minutes, please be aware that we may give your space to someone on the waitlist.

BOOKING AND WAITLISTS

  • We strongly recommend that you book your class in advance as we have a limited number of spaces. If the class is fully booked you can join the waitlist. Please note, you will need to have a valid payment option to join.

  • If you are on the waitlist and a space opens up (due to a cancellation) and you are next in line, you will receive an auto-email notifying you that you have been added to the class register.

  • If the class begins in less than 1 hour, Oru Space will endeavour to call you to confirm whether you would like to attend. If you are auto-emailed to grant you a space and cannot come, please email us at wellness@oruspace.co to let us know

ACTIVATION

  • Intro packs commence on the day of the first class booked.

  • 5 class packs, 10 class packs and unlimited membership packs commence on purchase date.

INTRO OFFERS

  • Intro offers cannot be extended.

MONTHLY MEMBERSHIP

  • Monthly memberships are non-refundable.

  • Our Monthly Unlimited membership is a 2 month minimum contract. After 2 months you can cancel anytime.

  • Monthly members receive 10% off workshop bookings and wellness retail products.

  • When cancelling the pass, you can cancel anytime before the start of the next month, we cannot offer part-refunds.

  • For our Half price first month deal, membership is for a minimum of 2 months. Please note that the second month will refresh at full price. After 2 months you can cancel at anytime.

EXTENSION

  • A 5 class pack is active for 2 months, and a 10 class pack is active for 3 months. You can extend a class pack for a maximum of 1 month for a £10 extension fee. Only one extension per pack.

  • Intro Offers, monthly memberships and discounted class packs cannot be extended.

FREEZING

  • Intro offers, class packs and 1 month only passes cannot be freezed.

  • Rolling monthly memberships can be freezed for up to 3 months at a time.

CONCESSIONS

  • We offer a 15% discount for students, NHS workers and those on universal credits - proof will be required. This discount is only available of items and products that are full price.

HEALTH AND SAFETY

  • Oru Space cannot be held responsible for any injury caused while following an online or livestream class. Please ensure you are in good health prior to joining the class. If you are pregnant please consult your midwife or doctor. We recommend only practising Pregnancy (Antenatal) Yoga classes from 15+ weeks of pregnancy.

  • Pregnant students attending non-pregnancy classes must sign a Pregnant Student Waiver (available at reception) before taking the class.